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Delta Wellbeing Advisor (Information, Advice and Assistance)

Vacancy Details

Salary: £21,589 - £25,295
Location: East Gate - B/H
Region: Llanelli
Job Type: Temporary - Full Time
Vacancy Group: Delta Wellbeing
Category: Delta Wellbeing
Closing Date: 02/25/2020
Date Posted: 02/11/2020
Reference: 027329


Closing Date : 25/02/2020

Operations – East Gate Llanelli

Delta Wellbeing Advisor (Information, Advice & Assistance)
(Temporary up to March 2021 due to Funding)

£21,589 - £25,295 (Grade F)

Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales. This service is available on an hourly basis to elderly and vulnerable people who use social alarms, it deals with out-of-hours emergency calls for all council services, and is an initial point of contact for social care to Adults.

We are currently recruiting for the role of Information, Advice and Assistance Adviser to work alongside the Multi-Disciplinary Team and be a single point of access for information, advice and assistance for all social care and health services for members of the public, outside agencies, health colleagues and other stakeholders requiring support.  Providing advice and guidance in a professional and timely manner.  The post is full time working Monday to Friday. 

We are looking for flexible, motivated individuals who will excel in working as a key part of a team delivering vital services. A caring and patient approach, coupled with the ability to work properly in a busy environment. Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority.

Candidates should also have a good understanding of computers and a great style when discussing with people over the telephone.

You will also need to be qualified to NVQ4 (or equivalent) in Information, Advice & Assistance or similar Health & Social Care qualification.

Conversational Welsh is required to accomplish this post. Support can be provided on appointment to reach this level.

For an informal discussion please contact Rebecca Davies, Team Leader on Tel 0300 333 2222.

Please click on the link in the Downloads box below to view a .pdf copy of the Job Profile and Person Specification.

You will need to sign in to your account before clicking on Apply for this post.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Can you provide evidence that you have the right to live and work in the UK?


Vacancy Links:

Salary: Salary
Contact 1
Contact Name: Rebecca Davies
Telephone: 0300 333 2222
Email Address:

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