Closing Date: 23/04/2021
Operations – Carmarthenshire
Delta Wellbeing Advisor (Information, Advice & Assistance) x 2
(Temporary up to March 2022 due to Funding)
£22,183 - £25,991 (Grade F)
Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales available to people who use social alarms, it deals with out-of-hours emergency calls for all council services and is an initial point of contact for social care to Adults.
We currently have two vacancies available. We are looking for flexible, motivated individuals who will excel in working as a key part of our team to deliver an exciting new model of pro-active Technology Enabled Care (TEC) services as part of the Welsh Government’s Transformation Fund project across the West Wales Partnership Board region.
You will form part of a team providing Information, Advice and Assistance for all social care and health services for members of the public, outside agencies, health colleagues and other stakeholders requiring support.
Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority.
Candidates should also have a good understanding of computers, be able to communicate effectively with a wide range of people and provide excellent customer service over the phone and in person.
You will also need to be qualified to NVQ4 (or equivalent) in Information, Advice & Assistance or similar Health & Social Care qualification.
You will receive a comprehensive induction training programme when you join us and on-going training to support your development.
Conversational Welsh is required to accomplish this post. Support can be provided on appointment to reach this level.
Proposed Interview Date: 13/04/2021
For an informal discussion please contact Lindsey Kearney, Team Leader on Tel 0300 333 2222.