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Customer Agent

Vacancy Details


Summary
Salary: £19,312 - £20,092
Job Type: Permanent - Full Time
Vacancy Group: Chief Executives
Category: Chief Executives
Closing Date: 06/24/2021
Date Posted: 06/17/2021
Reference: 004668

Description

Closing Date: 24/06/2021

Business Support - Carmarthen / Llanelli

Customer Agent

£19,312 - £20,092 (Grade D)

Join our team and contribute to serving the communities of Carmarthenshire. As a busy Contact Centre Agent you will be a key part of a large team of people, who work across the County. Two days will never be the same – you will deal with a range of enquiries and requests for service by telephone and online. These can include requests for Council services, making appointments, giving advice on a range of applications and helping people to fill in forms online, arranging for information to be sent to customers, or being the first point of contact for People. 

We provide our services bilingually, so it is essential that you are able to communicate confidently through the medium of Welsh and English. 

We currently have a number of permanent and temporary vacancies.

The ability to communicate effectively in Welsh is required to accomplish this post. Support can be provided on appointment to reach this level.

For an informal discussion please contact Eifion Davies on 01558 825216 / ewdavies@carmarthenshire.gov.uk

Brexit - EEA and Swiss nationals who are NOT eligible to apply for a right to work in the UK under the EU Settlement Scheme must have some other form of immigration permission entitling them to work from 1st January onwards. For further information please visit; The UK's points-based immigration system: An introduction for EU citizens (publishing.service.gov.uk)

Please click on the link in the Downloads box below to view a .pdf copy of the Job Profile and Person Specification.

You will need to sign in to your account before clicking on Apply for this post.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Can you provide evidence that you have the right to live and work in the UK?

Downloads:

Vacancy Links:

Contacts
Contact 1
Contact Name: Eifion Davies
Telephone: 01558 825216
Email Address: EWDavies@carmarthenshire.gov.uk

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