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Delta Wellbeing Customer Assistant

Vacancy Details

Salary: £19,312 - £20,092
Job Type: Temporary - Part Time
Vacancy Group: Delta Wellbeing
Category: Delta Wellbeing
Closing Date: 06/21/2021
Date Posted: 06/08/2021
Reference: 026447


Closing Date: 21/06/2021

Operations – East Gate Llanelli / Spilman Street, Carmarthen

Customer Assistant 
(Temporary up to 31/03/2022 due to grant funding)

Various hours on offer (job share considered)
Shifts may include 5pm-10pm – weekday evenings
Weekends – 8am to 2pm or 2pm to 8pm

£19,312 - £20,092 (Grade D)

Delta Wellbeing provides a 24hr lifeline service to approximately 27,000 older and vulnerable people, a Telehealth monitoring service,  a lone worker service, and an out of hours call handling service for emergency calls.  Exceptionally high levels of accuracy and attention to detail are critical requirements of the job, any errors could potentially be life threatening.  Delta Wellbeing is identified as a ‘critical’ service in the authority’s emergency planning arrangements.  

We currently have Customer Assistant roles available to deliver excellent customer service in relation to calls and communications to the Delta Wellbeing Service, doing what matters to our customers first time and doing it right

We are looking for flexible, motivated individuals who will excel in working as a key part of a team delivering vital services.  Individuals will need to achieve high levels of accuracy when operating in a demanding environment along with proficient typing skills (able to touch type whilst taking telephone call details)

Candidates should also have excellent organization skills and a great style when discussing with people over the telephone.  

Conversational Welsh is required to accomplish this post. Support can be provided on appointment to reach this level.

For an informal discussion please contact Charlotte Green on 0300 333 2222.

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Please click on the link in the Downloads box below to view a .pdf copy of the Job Profile and Person Specification.

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In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Can you provide evidence that you have the right to live and work in the UK?


Vacancy Links:

Contact 1
Contact Name: Charlotte Green
Telephone: 0300 333 2222
Email Address:

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