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Customer Services Centre Officer

Vacancy Details

Salary: £20,092 - £23,080
Job Type: Permanent - Full Time
Vacancy Group: Chief Executives
Category: Customer Services
Closing Date: 08/22/2021
Date Posted: 08/03/2021
Reference: 1/001824


Closing Date: 22/08/2021

Business Support / Ammanford, Llanelli & Carmarthen

Customer Services Centre Officer

£20,092 - £23,080 (Grade E)

The Council are looking for caring individuals who have proven customer care and IT literacy skills. Post holders are expected to support customers in accessing services through their preferred communication channel, and dealing with all other enquiries efficiently and sensitively on behalf of the customer. 

The job involves mainly face to face contact with members of the public on a day-to-day basis and to provide support with telephone contacts and other media. Sometimes this involves dealing with difficult situations, which demand the application of excellent customer service skills. From time to time the successful applicant will be required to provide cover at other sites within the county, therefore the ability to travel is essential to this post. 

We currently have a number of permanent and temporary vacancies.
We provide our services bilingually, so it is essential that you are able to communicate confidently through the medium of Welsh and English. Reasonable support can be provided on appointment to reach the required level if necessary.

For an informal discussion please contact Eifion Davies on 01558 825267 /

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Please click on the link in the Downloads box below to view a .pdf copy of the Job Profile and Person Specification.

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Vacancy Links:

Contact 1
Contact Name: Eifion Davies
Telephone: 01558 825267
Email Address:

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