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Delta Wellbeing Advisor (Response)

Vacancy Details

Salary: £22,183 - £25,991
Job Type: Temporary - Full Time
Vacancy Group: Delta Wellbeing
Category: Customer Services
Closing Date: 10/15/2021
Date Posted: 10/05/2021
Reference: 7/028804


Closing Date: 15/10/2021

Eastgate, Llanelli / Spillman Street, Carmarthen

Delta Wellbeing Advisor (Response)
(Temporary up to 31/03/2022 due to funding)

£22,183 - £25,991 (Grade F) (weekend / evening enhancement may be applicable)

Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales available to people who use social alarms, it deals with out-of-hours emergency calls for all council services and is an initial point of contact for social care to Adults. Delta Wellbeing is a Regulated Service with Care Inspectorate Wales which enables them the provide a person-centered wrap around service for its service users.   

We currently have two vacancies available. All posts will include shift work. 

We are looking for flexible, motivated individuals who will excel in working as a key part of our team to deliver an exciting new model of pro-active Technology Enabled Care (TEC) services as part of the Welsh Government’s Transformation Fund project across the West Wales Partnership Board region. You will form part of a team responding to emergency calls and providing an appropriate and effective response to service users in their own home. 

Medical experience is not required; however some practical experience in the care sector is desirable but not essential. More important is that you have a caring and compassionate nature and act with empathy, tact and discretion. 

Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority. 

Registration with Social Care Wales is desirable but not essential as full support will be given to achieve this.

Candidates should also have a good understanding of computers, be able to communicate effectively with a wide range of people and provide excellent customer service over the phone and in person.  

You will receive a comprehensive induction training programme when you join us and on-going training to support your development.

Conversational Welsh is required to accomplish this post. Support can be provided on appointment to reach this level.

Provisional interview date: 20/10/2021

For an informal discussion please contact Sarah Vaughan on 0300 333 2222.

A Disclosure and Barring Service check will be requested for this post.

Please click on the link in the Downloads box below to view a .pdf copy of the Job Profile and Person Specification.

You will need to sign in to your account before clicking on Apply for this post.


Vacancy Links:

Contact 1
Contact Name: Sarah Vaughan
Telephone: 0300 333 2222
Email Address:

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